Billing with WeWash is hassle and cash-free. Collecting coins and buying washing machine tokens are now history! When you register, either enter the information about your preferred payment method (SEPA or credit card) once or choose “Checkout”. If you choose SEPA or credit card, all future washing and drying cycles will automatically be payed via this payment method. If you choose “Checkout”, you can skip storing a payment method in the registration step. Alternatively, you can also select the “Checkout” option later on by clicking on “Profile” -> “Payment Methods”. With this payment option, you have to pay your outstanding invoice amount manually after every successful washing or drying cycle. This will be indicated by an info card on the home screen.

If you have selected “Automatic”, payment is made automatically at the end of the washing or drying cycle. You will receive a separate invoice for each cycle by e-mail and you can also view and download it in your invoice summary. The costs are debited in real time from your chosen payment method. If you have chosen “Checkout”, you will have to pay your invoice manually after every successful washing or drying cycle.You have a selection of many different digital payment methods available to do so. An info card on the home screen will indicate that there is an outstanding invoice for you to pay. After several successful payments, you will be approved for monthly payments and you will be able to pay your invoices monthly from then on. An info card on the home screen will show you your monthly summary.
Here you will see how many washing or drying cycles you have completed, the current total and when your next invoice will be due.

Payment Methods

You can choose between two payment options: “Automatic” and “Checkout”. If you choose “Automatic”, all your reservations will be payed via this payment option.

Since in this case payment is made automatically, it is essential that you store your SEPA bank account or credit card details. If you want to change your payment method, you can do this in your profile settings. Please never send sensitive payment information via e-mail!

If you choose “Checkout”, you do not have to store a payment method, but you have to pay your invoice manually after every successful washing or drying cycle. Here you can choose between various digital payment methods.

Credit card:
Log in to the WeWash app. Click on “Profile”, select “Payment Methods” and then select “Add Payment Method”. In order to verify your credit card, a one-off payment of €1 will be charged, which is then credited back to your card within 24 hours at most.
After accepting the terms and conditions of the credit card verification, you will be automatically transferred to a website of your credit card provider where you will be requested to enter your 2-factor authentication. Please enter the requested data and confirm them by clicking the button. Your payment method is now stored. WeWash never saves your payment data. This is stored with our accredited payment service provider that is subject to the guidelines of the European banking regulator for the security of internet payments and monitored and inspected by the Central Bank of the Netherlands DNB.

SEPA:
Log in to the WeWash app. Click on “Profile”, select “Payment Methods” and select “Add Payment Method”. Enter the IBAN and the name of the account holder and confirm that you accept the SEPA terms and conditions of use.
After you have entered this and clicked on “Add Payment Method”, the verification phase begins. In this phase, you should wash or dry at least once, so that we can store a six-digit verification code in the intended use together with the associated booking in your account. Please note: The processing time for SEPA transactions can take up to 3 working days with banks. The code is an individual combination of figures and capital letters and is presented in the following form: WeWash code: WSSP8Y

In order to view the code in full, please go to the detailed view of your bank statement, so that the full purpose for use can be shown.

Example Verification Code Mollie

To enter the verification code, please go to “Profile”, “Payment Methods”, select your “Direct debit”-payment method where it says “UNVERIFIED” and then select “Verify”. Enter the code in the “Verification code”-field and click on “Verify”. Your payment method is then verified, and you can wash and dry without restrictions. As an alternative, you could click on the respective info-card, which you’ll find in the upper area of the app home screen. This info-card asks you to verify your payment method. Click on “Verify”, enter the code in the field “Verification Code” and click on “Verify”.

If you have a new bank account or credit card, you can easily change the information you have provided. You can also simply switch between the two payment options “Automatic” and “Checkout”.

Automatic
In the app, please click on “Profile” and then on “Payment Methods”. In the section „Wallet“, you will see all the payment methods (credit cards or SEPA direct debit) currently stored. Here you can manage all the information, add new payment methods and delete old ones.
You can also store more than one payment method and switch between them.

Checkout
If you choose “Checkout” as your payment option, you do not have to store a payment method such as credit card or SEPA.
After every successful washing or drying cycle, you can choose manually which of the digital payment options you wish to use to pay the invoice. In order to select “Checkout”, click on “Profile” in the app and then on “Payment Methods”. By clicking on “Checkout” you will pay your invoices manually from now on. You can select the payment option “Automatic” again at any time in order to pay conveniently by credit card or SEPA direct debit.

Please do not ever send any sensitive payment information via e-mail!

On 14 September 2019, the Payment Service Directive 2 entered into force. This specifies the mandatory introduction of the 2-factor authentication process for online payments. Therefore, you require an additional identification characteristic (e.g. pin) to use your credit card for online transactions. This applies to all online traders in the EU. If you have not yet activated your 2-factor authentication, please contact the bank that issued your card. They will help you with the set-up process.
The second identification characteristic for the 2-factor authentication is dependent on your bank/your credit institution. Please contact the institution that issued your card. They will help you with the set-up process and have information on the relevant characteristic.

After several successful debits from your default payment method, this is released by us for monthly payment. You will be informed about this via an info card on the home screen.The billing of your washing and drying cycles is then no longer made on an individual basis but conveniently bundled up at the beginning of the following month or as soon as the billing total of €20.00 has been reached. An info card on the home screen will show you your monthly summary.Here you will see how many washing or drying cycles you have completed, the current total and when your next invoice will be due. If you do not want to pay on a monthly basis, you can deactivate this in the payment method details. However, this is only possible if you have chosen “Automatic”. If you have chosen “Checkout” as your payment option, you cannot deactivate monthly payments.

You will see whether your automatic payment method (credit card or SEPA direct debit) qualifies for monthly payments in the details of your payment method (see picture). To do so, click on “Profile” -> “Payment Methods”. In the “Wallet” section then click on “Details” next to your chosen payment method. Here you will see that “Monthly Payment” is activated. Here you can also see the next invoicing date and the current amount. If you do not wish to use the monthly payment method, you can switch back to paying per cycle here. If you deactivate the monthly payment method, an invoice for your outstanding amounts is automatically created and a payment is triggered. You can switch back to monthly payment at any time by using the same button. If you have selected “Checkout” as your payment option, you cannot deactivate monthly payment.

Monthly Pament

After several successful debits, either from your default payment method or after you have paid several times successfully via “Checkout”, you will be approved for monthly payment. You will be informed via an info card on the home screen.
The billing of your washing and drying cycles is then no longer made on an individual basis but conveniently bundled up at the beginning of the following month or as soon as the invoice limit of €20.00 has been reached. If you have chosen “Checkout”, you will be asked to settle your invoice at the beginning of the following month. This will be indicated by an info card on the home screen.

Checkout
With “Checkout”, you have to act with every invoice and pay the outstanding amounts yourself before you can continue to use our services.On completion of a washing or drying cycle, an info card in the home screen will show your outstanding invoice amount. By clicking on “Pay now”, you can see the summary of your invoice. There, you will then see your outstanding invoice in detail. If you click on “Pay now” once more, you can choose between various different digital and cashless payment methods. You can only start a new washing or drying cycle once you have paid your invoice.

Automatic
With “Automatic”, we automatically charge the outstanding amounts to your stored payment method and you won’t have to do a thing.
You only have to enter the details of your preferred payment method (SEPA direct debit or credit card) once, when you register.
You will see the payment methods with the respective status registered for automatic payment in the “Wallet” section by clicking on “Profile” -> “Payment Methods”. All washing and drying cycles are automatically charged to your default payment method.

If you wish to delete your automatic payment methods, please click on “Profile” and then on “Payment Methods” in the app. In the “Wallet” section, you have a summary of all your automatic payment methods. By clicking on “Details” for the preferred payment method you will open the payment method details. Then click on the red “Delete” button. If your payment method is selected as your default payment method, you can only delete it, if you have set another existing or recently registered payment method as your default payment method or if you switch from “Automatic” to “Checkout”. Payment methods that are still in the verification phase or that have been classified by us as invalid cannot be deleted.

Please check whether the payment method was selected as the default payment method. If this is the case, you can only delete it if you have set another existing or recently registered payment method as your default payment method or if you switch from “Automatic” to “Checkout”. After that, the “Delete” button will become visible for your former default payment method. Deleting a payment method is generally not possible if your payment method is in the verification phase or we have classified it as invalid.
Automatic:
Log into the WeWash App. On the home screen, you will see an info card which informs you that a payment could not be processed.
Click on the button “Pay now” and select a valid payment method or enter a new valid payment method. Please then confirm the validity of the payment method you have chosen and click on “Pay now”. You will receive a confirmation e-mail from us. Once the outstanding amounts have been paid, you can wash and dry again.

Checkout:
With “Checkout”, you have to pay the outstanding invoice manually after every successfully completed washing or drying cycle. This will be indicated by an info card on the home screen. By clicking on “Pay now”, you will see the summary of your invoice. There, you will see the outstanding invoice in detail. Click on “Pay now” once more. You can now choose between various digital and cashless payment methods. Choose the one that you wish to use to pay your invoice. You can only start a new washing or drying cycle once you have paid your invoice.

When you register, we ask you to enter some personal data. This is necessary to ensure seamless processing. It includes your email address, telephone number, your name and account information as well as postal address for our telephone users. In addition, for accounting reasons, we document the individual wash and dry cycles (e.g. so that we can provide you with an invoice) with other information such as the machine type, time of use, name of laundry room, etc.

You can view all your personal information that has been saved at any time by clicking on “My Profile”. Nothing else is saved. Moreover, no personal data is evaluated.

Yes. The data that you provide when registering your user account, as well as your payment data, is stored on highly secure servers within the EU. In addition, we are subject to the European General Data Protection Regulation (GDPR), which is one of the most stringent data protection laws worldwide. Moreover, sensitive information, such as passwords, is encrypted, so that not even we at WeWash know your password.
Sometimes we work together with service providers when processing your data. They are carefully selected and commissioned by us, they are bound by our directives and regularly inspected. In our privacy policy, you will find further details about our service providers.

We are sorry that you no longer wish to be a member of the WeWash family. Of course, you can have your personal data deleted at any time.

Deletion of data via the app:
Please ensure that you are using the latest version of the app. Click on “Profile” and select “Account Settings”. Then click on “Delete Account”. If you have some outstanding amounts, you will be asked to settle them first. Then you can request the deletion of your user account again as described above. If you do not have any outstanding amounts, you will receive a final email from us confirming the deletion of your user account.

Deletion of data via email or post:
Contact us by email at datenschutz@we-wash.com or by post to WeWash GmbH, attn. Data Protection Officer, Sendlinger-Tor-Platz 10, 80336 Munich.

What consequences does the deletion of the user account have for you?
All your user data will be completely deleted; therefore, a reactivation of your account will no longer be possible. For fiscal and accounting reasons, your invoices will remain stored with us for 10 years pursuant to the fiscal code § 147 Para. 1 and 3.

If you have any questions, please contact our Customer Services at support@we-wash.com.

We pass on your data to third parties exclusively for the processing of contractual relationships with you. Your data will not be passed on to third parties for purposes other than those stated in the data protection declaration. You will also find further details on our chosen service providers in our privacy policy.