Invoicing & personal data

/Invoicing & personal data
Invoicing & personal data 2019-05-14T18:10:32+00:00
The billing with WeWash is uncomplicated and cashless. There is no longer time for collecting coins or buying washing tokesn! At the registration you give us the data for your preffered payment method (SEPA or credit card) once. Subsequently all washing and drying cycles are charged from this account.

The payment is made automatically by starting the appliance.

As a user of the app or web application you receive a separate invoice for every cycle via email and you can also view and download it in your booking history. As a user of our phone service you receive a list of all washing and drying cycles via mail at the beginning of the following month.

Yes. Since all bookings are charged from this means of payment and the payment is made automatically, it is needed to enter a bank account or credit card. If you want to change your payment method, you can change it on your profile settings. As a phone user please call our customer service on 0800 93 92 742. Please do not send sensitive payment information via email!
If you have a new bank account or credit card you can change the submitted information easily.

Via app/web application

Please open the application and click on the menu. At “My profile” your current payment method is stored. There you can manage all data and add new or delete old payment methods. It is also possible to enter different payment methods and switch between them.

Via phone

Please contact us on 0800 94 92 742. We will update your data. Do not send sensitive payment data via email!

During registration we ask you to enter only a few personal data. These are neccessary to allow a smooth handling. In particular these are your email address or phone number, your name and account data as well as the postal address of our telephone users. We also record for accounting purposes the individual washing and drying cycles (e.g. to create an invoice for you) with information about type of machine, time of usage, name of the laundry room etc.

All collected data can be viewed in the application under “My profile” and “booking history” and that is all. Apart from this no further personal data is analysed.

Yes, your data is stored on high-security servers in Germany. Therefore we are subject to the German data protection law which is amongst the most stringent of the world. Sensitive data like passwords are furthermore encrypted so that not even we at WeWash know your password.

We work partly with service providers to process your data. These have been carefully selected and commissioned by us, are bound by our instructions and are regularly inspected. Our privacy policy provides you with more information about the service providers we use.

We are sorry that you do not want to be part of the WeWash family no more. Of course you can delete your data at any time. Contact us on datenschutz@we-wash.com or by mail to WeWash GmbH, Data protection officer, Sendlinger-Tor-Platz 10, 80336 Munich.

We forward your data to third parties exclusively to process contractual relationships with you. A transfer of your data to third parties for other purposes than mentioned in the privacy policy does not take place. Please find further information about our service providers also in our privacy policy.