Billing with WeWash is hassle and cash-free. Collecting coins and buying washing machine tokens are now history! When you register, simply provide the information regarding your preferred payment method (SEPA or credit card). Then all your washing and drying cycles are settled using this payment method.

User app / web application

Payment is made automatically as soon as the washing machine or dryer starts. You receive a separate invoice for each cycle by email, and you can also view this in your billing overview and download it. The costs are debited in real time from your chosen payment method stored.

You can register additional payment methods at any time by clicking on “Add payment method”.

In the payment method overview, you can see all your registered payment methods with their relevant status under “My Profile”. By clicking on the payment method, you open the payment method details and can verify or delete the payment method, or select your standard payment method.

Yes. Since all your bookings are processed via this payment method and payment is made automatically, it is essential that you enter your bank account or credit card details. If you want to change your payment method, you can do this in your profile settings. Please do not ever send sensitive payment information via email!

Credit card:
Log in to the WeWash app. Click on “My Profile” in the menu, select “Payment Method Overview” and select “Credit Card”. In order to verify your credit card, a one-off payment of €1 will be charged, which is then credited back to your card within 24 hours at most.
After accepting the terms and conditions of the credit card verification, an information window is displayed. Click on the words “Click here” and you will be automatically transferred to our payment service provider Mollie, where you can enter your credit card details. Enter your data and click on “Pay €1.00”. Then, depending on your credit provider, you will be requested to enter your 2-factor authentication. Please enter the requested data and click on “Confirm”. Your payment method is now stored. WeWash never saves your payment data. This is stored with our accredited payment service provider that is subject to the guidelines of the European banking regulator for the security of internet payments and monitored and inspected by the Central Bank of the Netherlands DNB.

SEPA:
Log in to the WeWash app. Click on “My Profile” in the menu, select “Payment Method Overview” and select “Direct Debit”. Enter the IBAN and the name of the account holder and confirm that you accept the SEPA terms and conditions of use.
After you have entered this and clicked “Submit”, the verification phase begins. In this phase, you should wash or dry at least once, so that we can store a six-digit verification code in the intended use together with the associated booking in your account. Please note: The processing time for SEPA transactions can take up to 3 working days with banks. The code is an individual combination of figures and capital letters and is presented in the following form: WeWash code: WSSP8Y

In order to view the code in full, please go to the detailed view for the booking, so that the full purpose for use can be shown.

Example Verification Code Mollie

In order to enter the code, go to “My Profile” in the app and then to “Payment Method Overview”. Then click on the payment method in order to open the payment method details and then click on “Verify”. Your payment method is then verified and you can wash and dry without restrictions.

If you have a new bank account or credit card, you can easily change the information you have provided.

Via WeWash app/desktop application

Open the application and click on the menu. Your current payment method is stored under “My profile” -> “Payment method overview”. There, you can manage all information, add new payment methods or delete old ones. You can also deposit several payment methods and alternate between them.

Please do not ever send any sensitive payment information via email!

On 14 September 2019, the Payment Service Directive 2 entered into force. This specifies the mandatory introduction of the 2-factor authentication process for online payments. Therefore, you require an additional identification characteristic (e.g. pin) to use your credit card for online transactions. This applies to all online traders in the EU. If you have not yet activated your 2-factor authentication, please contact the bank that issued your card. They will help you with the set-up process.
The second identification characteristic for the 2-factor authentication is dependent on your bank/your credit institution. Please contact the institution that issued your card. They will help you with the set-up process and have information on the relevant characteristic.

After several successful debits from your standard payment method, this is released by us for monthly payment. You are informed of this via a banner in the app. The billing of your washing and drying cycles is then no longer made on an individual basis but conveniently bundled up to the 5th of the following month, or as soon as the bill total of €20.00 has been reached. If you do not want to pay on a monthly basis, you can deactivate this in the payment method details.

If your payment method has qualified for monthly payments, you will see in the detailed view in your payment method (see image) that “Monthly payment” is activated. If you do not wish to use the monthly payment method, you can switch back to single billing here. If you deactivate the monthly payment method, an invoice for your outstanding amounts is automatically created and a debit is triggered. You can switch back to monthly payment at any time by using the same button.

If you should change your payment method, the new payment method is not automatically released for the monthly payment type. It is only after several successful payments have gone through that we issue a release, and you will receive a notification once again via banner.

After several successful debits from your standard payment method, this is released by us for monthly payment. You will be informed via a banner in the app. The billing of your washing and drying cycles is then no longer made on an individual basis but conveniently bundled up to the 5th of the following month, or as soon as the bill total of €20.00 has been reached.
Within the app, please go under “My Profile” to “Payment Method Overview”. By clicking on the payment method required, you can open the details. Then click on the “Delete” button. If your payment method is selected as your standard payment method, you can only delete this if you have determined another existing or recently registered payment method as your standard payment method.
Payment methods that are still in the verification phase or that have been classified by us as invalid cannot be deleted.
Please check whether the payment method was selected as the standard payment method. If this is the case, you can only delete it if you have determined another existing or recently registered payment method as your standard payment method. After that, the “Delete” button will become visible next to your former standard payment method.
Deleting a payment method is generally not possible if your payment method is in the verification phase or we have classified it as invalid.

Log in to the WeWash app. On the homepage, you will see a message telling you that your payment was not successful. Click on the button “Continue to debt payment” and select a valid payment method and/or enter a new, valid payment method. Then click on “Continue” and you will be taken to the next step. Please accept the Terms and Conditions and then click on “Pay now!”. You will receive a confirmation email from us. Once the outstanding amounts have been paid, you can use the washing and drying facilities again.

When you register, we ask you to enter some personal data. This is necessary to ensure seamless processing. It includes your email address, telephone number, your name and account information as well as postal address for our telephone users. In addition, for accounting reasons, we document the individual wash and dry cycles (e.g. so that we can provide you with an invoice) with other information such as the machine type, time of use, name of laundry room, etc.

You can view all your personal information that has been saved at any time by clicking on “My Profile”. Nothing else is saved. Moreover, no personal data is evaluated.

Yes. The data that you provide when registering your user account, as well as your payment data, is stored on highly secure servers within the EU. In addition, we are subject to the European General Data Protection Regulation (GDPR), which is one of the most stringent data protection laws worldwide. Moreover, sensitive information, such as passwords, is encrypted, so that not even we at WeWash know your password.
Sometimes we work together with service providers when processing your data. They are carefully selected and commissioned by us, they are bound by our directives and regularly inspected. In our privacy policy, you will find further details about our service providers.

We are sorry that you no longer wish to be a member of the WeWash family. Of course, you can have your personal data deleted at any time.

Deletion of data via the app:
Please ensure that you are using the latest version of the app. Open the app and click on the button “Delete account” in “My Profile”. If you have some outstanding amounts, you will be asked to settle them first. Then you can request the deletion of your user account again as described above. If you do not have any outstanding amounts, you will receive a final email from us confirming the deletion of your user account.

Deletion of data via email or post:
Contact us by email at datenschutz@we-wash.com or by post to WeWash GmbH, attn. Data Protection Officer, Sendlinger-Tor-Platz 10, 80336 Munich.

What consequences does the deletion of the user account have for you?
All your user data will be completely deleted; therefore, a reactivation of your account will no longer be possible. For fiscal and accounting reasons, your invoices will remain stored with us for 10 years pursuant to the fiscal code § 147 Para. 1 and 3.

If you have any questions, please contact our Customer Services at support@we-wash.com.

We pass on your data to third parties exclusively for the processing of contractual relationships with you. Your data will not be passed on to third parties for purposes other than those stated in the data protection declaration. You will also find further details on our chosen service providers in our privacy policy.