Citadines Arnulfpark Munich – apartments

Optimisation of guest care thanks to the digital communal coinless laundry machine

The Citadines Arnulfpark Munich is one of over 500 Citadines hotels in the world. The laundry room in Citadines Arnulfpark Munich is currently equipped with four Miele Professional OPL (on-premise laundry) machines – two washing machines and two dryers.

Citadines Room

Why the coin-operated machines had to be replaced?

The old-fashioned coin-operated machines did not reflect the innovative character of the hotel and therefore didn’t meet the expectations either of the guests or of the operator. So guests had to obtain washing tokens and detergent from reception which was annoying for the guests and time-consuming for the aparthotel. International guests often didn’t have Euro coins so had to exchange them for tokens and this took time for the hotel staff to manage and also required them to handle cash.

Citadines Bathroom

Citadines Munich used their existing machines – no need to replace them

In April 2017 they installed the WeWash Box and have been operating this system very successfully for the last 3 years. When booking a machine, the guest can decide if they need any help from the reception desk – which manages a central user account – or whether they would like to use the WeWash app themselves. By using the app, the hotel guests can book a free machine and will be notified as soon as their washing is finished. Payment is cashless and digital (SEPA direct debit, credit card and various other payment methods). So hotel guests are able to use the machines completely self-sufficiently and it saves the reception staff time. And the management team find it an enormous benefit to have access to all the data they need ie use of the machines, revenue generated etc.

Citadines Munich

So many benefits, and so much time is saved

Over 2,000 washing and drying cycles were handled via the WeWash system in 2017 – transactions which the reception team previously had to bill manually. Residence Manager Christian Wiedemann is very happy with the WeWash solution and considers it a good investment for the future.

‘We are a very busy aparthotel looking after a very large number of guests and our washing machines and dryers are very heavily used so managing our coin-operated machines used to be hugely time consuming for our reception team. Manual billing, dispensing wash tokens and emptying the coin dispensers involved a significant amount of staff time and took staff away from their core task of looking after our guests. So when we heard about the WeWash cashless digital solution in the summer of 2016, it was a logical step for us to invest in this new future-proof system. Hotels are the mirror of our society, therefore digitalisation should not be lost here either.’
Christian Wiedemann, Residence Manager

Would you like more information?

About WeWash

WeWash offers you a convenient service that’s tailor-made for you. After an automated laundry system review, we will either completely equip your communal laundry room with industrial washing machines or convert the existing inventory with our WeWash Box. The result will be the same for you: You’ll save money and time. The WeWash industrial washing machines are brand products made in Germany. They ensure excellent washing results and product quality from Bosch. We maintain the industrial washing machines on a regular basis and replace them if required. However, if you already have fully functional existing equipment, it is easier for us to use it and convert it into a modern, cashless operation.