Washing and Drying with WeWash at District Living Vienna

• Download the app in the applicable app store.
• As soon as the app has been successfully downloaded, please click on “Register” and then fill in all the necessary information. Watch this video to learn more about registering with WeWash.
• We will automatically send you an activation code to your registered e-mail address, which you then need to enter in the app. However, for security reasons, this code is only valid for 24 hours.
• Store a payment method: because the washing and drying cycles are billed on a cashless basis, you need to store and verify your preferred payment method. Alternatively, you can skip this step and pay every invoice via Checkout Payment. Here you can choose between various digital payment methods e.g. PayPal, Apple Pay or Giro Pay. Detailed information about the registration of the payment method can be found here.

• Then, choose your digital laundry room “Ocean” or “Jungle” in the WeWash App.
• Please note that there are two laundry room areas in the laundry room of District Living Vienna, which are distinguished by colour and name into:
  
• If you do not see either of the two digital laundry rooms when you register, please check that the GPS on your terminal device is switched on so that a correct location can take place.
• If GPS is deactivated, you will automatically be assigned our “Virtual Laundry Room”.
• You can change the laundry room in the profile settings of your WeWash App at any time.

• Simply check whether an appliance is available and reserve it via the button “wash” or “dry”.
• Please load and start your appliance promptly after making your reservation. Be sure to empty all pocket beforehand.
• Important: Please do not reserve an appliance in Jungle and in Ocean at the same time.
• No appliance available? No problem! Click on “Wash” or “Dry” in the app and join the virtual queue: WeWash will inform you by push notification as soon as an appliance is available for you.

• The app shows you both: the appliance number assigned to you for your laundry cycle and which laundry room you are currently in (Ocean or Jungle).
• Important: Please make sure that you load the right appliance in the right digital laundry room. Washing appliances are marked with the name of the digital laundry room (Ocean or Jungle) plus a W and consecutive numbering (e.g. W1, W2, …). Dryers are marked with the digital laundry room name plus a T and consecutive numbering (e.g. T1, T2, …).
• You can load the appliance as usual, set your desired programmes and start.
• Click on the following links to find the operating instructions for the Bosch appliances:
  User Manual Bosch Washing Machine
  User Manual Bosch Dryer 

• WeWash will inform you as soon as your laundry cycle is done.
• After that, you will have time to pick up your laundry before the appliance will be released for the next user.

The respective amount for the laundry cycle will be invoiced either directly or later, depending on the payment method.

• Automatic payment: If you have deposited a credit card as a payment method during registration, the costs will automatically be charged to your credit card. You can check each individual transaction in your Invoice Overview in the WeWash App and also download your invoices there.

• Checkout payment: If you did not store a default payment method (credit card or direct debit) when registering, an info card on the home screen will show your outstanding invoice amount. You can access the invoice summary by clicking on “Pay Now”. You will then see your outstanding invoice in detail. Click on “Pay Now” once more. You can now choose between various digital and cashless payment methods (e.g. PayPal, Apple Pay or Giro Pay). You can only start a new washing or drying cycle once you have paid your invoice.