Via the WeWash App/web application
You have two payment options available: “Automatic” and “Checkout”. With ”Automatic”, we automatically charge the outstanding amounts to your stored payment method and you won’t have to do a thing. With ”Checkout”, you have to act with every invoice and pay the outstanding amounts yourself before you can continue to use our services. You have the option to switch between the two payment options by clicking on “Profile” -> “Payment Methods”.
If you have chosen “Automatic”, we will automatically charge the invoice amount to your bank account or credit card on completion of the washing or drying cycle. You will receive a separate invoice for each cycle by e-mail, and you can also view and download it in your invoice summary. You will see all the payment methods that you have registered for “Automatic” with the relevant status in the “Wallet” section of your “Payment Methods” overview (see picture), by clicking on“Profile” -> “Payment Methods”. By clicking on “Details” next to the payment method concerned, you will open the payment method details, where you can verify or delete the payment method, or select your default payment method. You can register additional payment methods at any time. To do so, please click on “Profile” -> “Payment Methods” and “+Add Payment Method”. You can also switch between the “Automatic” and “Checkout” by clicking on “Profile” -> “Payment Methods”.
If you have chosen “Checkout”, you will have to pay your invoice manually after every successful washing or drying cycle. You have a selection of many different digital payment methods available to do so. An info card on the home screen will indicate that there is an outstanding invoice for you to pay. Please note the following if you have chosen “Checkout”: Once you have stored a payment method as your default payment method in your “Wallet”, your payment option is automatically switched to “Automatic”. You can change this again at any time by clicking “Profile” -> “Payment Methods”. Simply click on “Checkout” to pay for your washing and drying cycles manually in future.