Usage

/Usage
Usage 2019-10-25T11:52:20+00:00
WeWash saves you unnecessary walks into the laundry room, you do not have to collect coins or buy washing tokens and you are always the first to know when your laundry is finished.

  • With our booking system you can reserve appliances via web, app and phone. You do not stand frustrated in front of occupied washing machines or dryers in your laundry room because you always know if an appliance is available and if it is possible to book it.
  • The billing is cashless. The search for small change is coming to an end!
  • As soon as your laundry is ready, you will receive a message and you can remove your laundry before an other one does it.

WeWash saves you time and nerves. Please see our short video:

After the registration you have got access to our easy booking system.

Via App/web application

Please open the app or login with your account on we-wash.com via the button “Login”. Immediately, you have got access to your digital laundry room. The number on the respective button shows you the amount of avaialble appliances. DThrough a click on the button you can reserve the appliance free of charge. Afterwards load in your laundry and start your assigned appliance (recognisable by the labeling e.g. W2 or T2) in the usual way. The amount due will be debited automatically and you receive an invoice via email. As soon as the washing or drying cycle is finished, you will receive a notice via push message or email.

If no appliance of the desired type is available you can place yourself in a digital queue and you will receive a message if you can wash or dry. The reservation will take place automatically and you only need to load in your laundry and start the appliance in the reservation time.

OR

Via landline phone

Simply call your washing machine or dryer. 089 1 22 33 051 for washing and 089 1 22 33 052 for drying. If available, an applicance of the chosen type will be assigned to you. Please listen carefully which appliance was assigned to you. All appliances in the laundry room are labeled with numbers. So you can ensure that you really use your reserved appliance. Load in your laundry and start the appliance in the usual way. The amount due will be debited automatically from your provided payment method. Aso soon as your laundry is ready you receive a phone call.

If no appliance of the desired type is available you can place yourself in a digital queue and you will receive a phone call if you can wash or dry. You have to confirm the reservation and you only need to load in your laundry and start the appliance in the reservation time.

Via app/web application

Please go to the app / your digital laundry room. Next to the word “washing / drying” you will find a number. This shows you the available amount of the respective machine type. If the button is grey no appliances of the respective type are available. If there is a “0” this means all appliances are occupied. You can place yourself in the digital queue and get a notice if the washing machine or dryer is available and receive an automated reservation. You can view your current position in the queue in the app/web application.

OR

Via landline phone

Call the phone number for washing (089 1 22 33 051) or drying (089 – 1 22 33 052). You will be notified immediately if the desired type of appliance is available and the appliance will be reserved. If there is no appliance available you can place yourself in a digital queue and receive a phone call if the appliance is available. By pressing “1” on the phone you can book the appliance afterwards.

If your laundry is ready, we will inform you via email, push notification or phone call. Afterwards, you have time to pick up your laundry. Please keep the specified pick up time in mind because the appliance is assigned to the next user afterwards. As soon as you have picked up your laundry you can release the washing machine or dryer with the function “I’m done” for the next user.
With WeWash you do not have additional costs. You pay the by the operator specified price for washing and drying as before. You can reserve appliances non-binding. If you do not use the appliance you do not have to pay. Only effectively started washing and drying cycles are charged.

If you have reserved an appliance but do not need it, you can give the booked time slot to your neighbours by cancelling the reservation.

No. You can end your pick up time via the button “I’m done”. So the machine is immediately available. Please check if the next applicance is really assigned to strong>you before you start the machine again to avoid unnecessary confusion.

Via app/web application

Payment takes place automatically when the washing machine or dryer is started. You will receive a separate invoice for each transaction via email and can also view and download this in your invoice overview. The costs will be debited promptly from your default payment method.

At any time you have the possibility to register further payment methods via “Add payment method”.

In the payment method overview under “My profile” you will see all your registered payment methods with their respective status behind them. By clicking on the payment method, you can open the payment method details and, for example, verify or delete the payment method or select it as your default payment method.

Via landline phone

As a user of our telephone service you will receive a list of all laundry cycles by post at the beginning of the following month. This bill is for your information only. You do not have to do anything else. The debiting of the outstanding amounts is collected on the 5th of the following month from your deposited account. If the outstanding amount reaches the invoice limit of €20.00 before the 5th of the following month, the debit will be arranged in advance.

No, WeWash does not change the access rights to the laundry room. It is accessable for the same group of persons as before the retrofitting.

Please make sure you have the latest version of our app. It can be updated via the App Store or Google Play Store.