With WeWash coinless laundry systems you save yourself unnecessary trips to the laundry room, you no longer have to fidget around for coins or buy wash tokens, and you’re always the first to know when your washing’s done.
- Using our booking system, you can now book machines via the internet or our app, and being frustrated standing in front of full machines becomes a thing of the past because you always know whether a machine is free and you can it this for your own use.
- Billing is cashless. So your hunt for small change is over!
- As soon as your washing is ready, you will get a notification so you can remove it before others do.
WeWash saves you time and energy. Please also have a look at our short explanation video.
Via the WeWash App/web application
You’ll immediately have access to a digital view of your laundry room.
Above the “Wash”/”Dry” button and the respective price of each washing and drying cycle, you will find a number next to the word “Available”. This number shows you how many machines are currently available. By clicking on the button, you can reserve a machine free of charge. Then load and start the machine that has been assigned to you as usual (you’ll recognise it from the machine description, e.g. W2 or D1). Depending on the payment option, the amount payable will either be charged automatically to your stored payment method or you pay the invoice manually after the completion of the washing or drying cycle. With both payment options, you will receive a separate invoice for each cycle by e-mail and you can also view and download it in your invoice summary. As soon as the washing/drying cycle has ended, you will also receive a push notification or e-mail notification. If there is no machine of the preferred type available, you can wait in the digital queue. You will be notified as soon as you can wash/dry. Reservation then takes place automatically and you only need to load and start the machine within the reservation period.
Access your app/laundry room. Above “Wash”/”Dry” and the respective price, you’ll find a number which indicates the number of machines available. If the button is grey, no machines of the corresponding type have been set up. If you see “0”, all the machines are currently busy. You can book a spot in the queue and you will get a notification when a washing machine or dryer is available. You’re then automatically given a reservation. You can check your position in the queue at any time in the app/internet application.
There are no additional costs by using WeWash. You continue to pay the operator’s set price for washing and drying. You can reserve machines on a non-binding basis. If you don’t use the machine, you don’t pay. Only the actual wash and dry cycles used are charged.
If you reserve a machine and then don’t need it, you can give your neighbour the booked time slot by cancelling the reservation.
I’d like to use several machines consecutively for washing and drying. Do I have to wait every time until the collection time has expired?
No. You can finish your reservation via the “I’m done” button. This means that the machine is ready for use again. Please check whether the next machine really was assigned to you before starting it again in order to avoid unnecessary confusion.
Via the WeWash App/web application
You have two payment options available: “Automatic” and “Checkout”. With ”Automatic”, we automatically charge the outstanding amounts to your stored payment method and you won’t have to do a thing. With ”Checkout”, you have to act with every invoice and pay the outstanding amounts yourself before you can continue to use our services. You have the option to switch between the two payment options by clicking on “Profile” -> “Payment Methods”.
If you have chosen “Automatic”, we will automatically charge the invoice amount to your bank account or credit card on completion of the washing or drying cycle. You will receive a separate invoice for each cycle by e-mail, and you can also view and download it in your invoice summary. You will see all the payment methods that you have registered for “Automatic” with the relevant status in the “Wallet” section of your “Payment Methods” overview (see picture), by clicking on“Profile” -> “Payment Methods”. By clicking on “Details” next to the payment method concerned, you will open the payment method details, where you can verify or delete the payment method, or select your default payment method. You can register additional payment methods at any time. To do so, please click on “Profile” -> “Payment Methods” and “+Add Payment Method”. You can also switch between the “Automatic” and “Checkout” by clicking on “Profile” -> “Payment Methods”.
If you have chosen “Checkout”, you will have to pay your invoice manually after every successful washing or drying cycle. You have a selection of many different digital payment methods available to do so. An info card on the home screen will indicate that there is an outstanding invoice for you to pay. Please note the following if you have chosen “Checkout”: Once you have stored a payment method as your default payment method in your “Wallet”, your payment option is automatically switched to “Automatic”. You can change this again at any time by clicking “Profile” -> “Payment Methods”. Simply click on “Checkout” to pay for your washing and drying cycles manually in future.
No. WeWash is not changing any of the access rights to the laundry room. It remains accessible to exactly the same group of users as previously.