Change of Payment Service Provider 2019-08-09T17:33:15+00:00

Change of General Terms and Conditions and Privacy Policy

As outlined, we change our Payment Service Provider in 2 steps. From August 12th credit card payments will be processed by the new service provider, SEPA/direct debit payments will follow on September 2nd. Due to this our General Terms and Conditions will change as well as our Privacy Policy. Please find an overview of the changes below.

Current Version (TNC_v1218, valid until August 11th 2019)

§ 5. Payment by direct debit (SEPA)

  1. By using the payment method “payment by direct debit (SEPA)”, the collection of the claim is made through the WeWash-assigned external payment provider Paymill GmbH, St.-Martin-Straße 63, 81669 Munich.
  2. Conditions for the direct payment by direct debit (SEPA):
    a) The user must provide personal data (first name, surname, address, date of birth and email address/ phone number) and valid German bank details (account holder, IBAN and BIC). The bank account must be one of a private person. The usage of a business bank account is not possible.
    b) By actively clicking the checkbox on the WeWash homepage or in the app or by explicit declaration via phone the user grants a SEPA mandate (direct debit) for his bank account. In the event, that the user is not the account holder of the indicated account, he/ she must ensure, that the account holder gave his or her consent to the SEPA mandate. Furthermore, the user must ensure a sufficient cover of the specified bank account at the time of WeWash’s debiting
    c) On obtaining a written SEPA mandate is forgone. The forgoing is verified by actively clicking the checkbox on the homepage or in the app or by explicit declaration via phone towards the user’s bank, the creditor’s bank, and the creditor. The user agrees with the transfer of the waiver to the previously mentioned parties. Concurrently the user is obliged, to forward the unique mandate reference – if the user is not the account holder.
    d.) Should a SEPA payment be returned by the User on unjustified terms or should the collection of claims fail due to the Users’ fault – especially due to insufficient coverage, false or invalid bank details or objection – the User is obliged to take care for sufficient coverage or to remove the reason of the payment disruption. Furthermore, he is obliged to, in addition to the amount owed for the service, pay for the additional costs incurred for the unjustified return or failed collection. Other means of payment, such as for example transfers by the user, are in generally not accepted.
    e) If the user does not fulfill his or her information obligation, in accordance with Sec. 2 para 3, in case of changes of his or her personal data or any data required for billing, WeWash is entitled to charge the user the therefrom incurred costs and additional expenses.The deadline for the prior information of the SEPA direct debit is being shortened to one day.

§ 6. Payment by credit card

  1. For payments by credit card the collection of the claim occurs through the payment service provider Paymill GmbH, St.-Martin-Straße 63, 81669 Munich.
  2. Conditions for payments by credit card:
    a) Payments by credit card may only be made with Visa and MasterCard. Other credit cards are not accepted.
    b) If the user chooses payment by credit card, he/ she must enter the following payment data: The card holder’s name, type of credit card (Visa or MasterCard), Credit card number, expiration date, CVC code.
    c) The payment service provider checks the payment details provided by the user for accuracy and when appropriate existing non-disclosure notices of the respective credit card issuer. In case the authorization fails for any reason, the user will receive a corresponding message.
    d) In case of a user unjustified initiation of a chargeback he/ she is obliged to carry the accruing third-party charges of the credit card acquirer in addition to the accruing amount of the booked service. Individual payments as for example transfers – especially without any references – are in principle not accepted.
    e) The user must inform WeWash immediately in case of loss, theft, or other misuse of its credit card.
    f) The user obtains an overview of the individual bookings in his/ her credit card statement of the credit card issuer as a total amount in euros. Detailed information will also be available from the invoices which are provided to the User

(cf. Sec. 4 para 4).

Changes § 6 valid from August 12th (TNC_v0819)

§ 6. Payment by credit card

  1. For payments by credit card the collection of the claim occurs through the payment service provider Mollie B.V., Keizersgracht 313,1016 EE Amsterdam, Netherlands.
  2. Conditions for payments by credit card:
    a) Payments by credit card may only be made with Visa and MasterCard. Other credit cards are not accepted.
    b) If the user chooses payment by credit card, he/ she must enter the following payment data: The card holder’s name, type of credit card (Visa or MasterCard), Credit card number, expiration date, CVC code.
    c) The payment service provider checks the payment details provided by the user for accuracy and when appropriate existing non-disclosure notices of the respective credit card issuer. In case the authorization fails for any reason, the user will receive a corresponding message.
    d) In case of a user unjustified initiation of a chargeback he/ she is obliged to carry the accruing third-party charges of the credit card acquirer in addition to the accruing amount of the booked service. Individual payments as for example transfers – especially without any references – are in principle not accepted.
    e) The user must inform WeWash immediately in case of loss, theft, or other misuse of its credit card.
    f) The user obtains an overview of the individual bookings in his/ her credit card statement of the credit card issuer as a total amount in euros. Detailed information will also be available from the invoices which are provided to the User

(cf. Sec. 4 para 4).

Additional: Changes §5 valid from September 02nd 2019 (TNC_v0919)

§ 5. Payment by direct debit (SEPA)

  1. By using the payment method “payment by direct debit (SEPA)”, the collection of the claim is made through the WeWash-assigned external payment provider Mollie B.V., Keizersgracht 313,1016 EE Amsterdam, Netherlands.
  2. Conditions for the direct payment by direct debit (SEPA):
    a) The user must provide personal data (first name, surname, address, date of birth and email address/ phone number) and valid German bank details (account holder, IBAN and BIC). The bank account must be one of a private person. The usage of a business bank account is not possible.
    b) By actively clicking the checkbox on the WeWash homepage or in the app or by explicit declaration via phone the user grants a SEPA mandate (direct debit) for his bank account. In the event, that the user is not the account holder of the indicated account, he/ she must ensure, that the account holder gave his or her consent to the SEPA mandate. Furthermore, the user must ensure a sufficient cover of the specified bank account at the time of WeWash’s debiting
    c) On obtaining a written SEPA mandate is forgone. The forgoing is verified by actively clicking the checkbox on the homepage or in the app or by explicit declaration via phone towards the user’s bank, the creditor’s bank, and the creditor. The user agrees with the transfer of the waiver to the previously mentioned parties. Concurrently the user is obliged, to forward the unique mandate reference – if the user is not the account holder.
    d) Should a SEPA payment be returned by the User on unjustified terms or should the collection of claims fail due to the Users’ fault – especially due to insufficient coverage, false or invalid bank details or objection – the User is obliged to take care for sufficient coverage or to remove the reason of the payment disruption. Furthermore, he is obliged to, in addition to the amount owed for the service, pay for the additional costs incurred for the unjustified return or failed collection. Other means of payment, such as for example transfers by the user, are in generally not accepted.
    e) If the user does not fulfill his or her information obligation, in accordance with Sec. 2 para 3, in case of changes of his or her personal data or any data required for billing, WeWash is entitled to charge the user the therefrom incurred costs and additional expenses.The deadline for the prior information of the SEPA direct debit is being shortened to one day.