Registration

/Registration
Registration 2019-05-17T13:45:34+00:00
For the usage of WeWash you have to register first. There are three possibilities:

Via app

Download the app in the respective app store. As soon as the app is successfully installed, please click on “Register” and fill in all necessary information. You will receive a verification code via email which you have to enter in the app. Since the settlement of the washing and drying cycles is cashless you have to enter your desired payment method (SEPA or credit card) once. Afterwards you can choose your laundry room. Please make sure that GPS is activated at your device, so that a correct localisation is possible. If the location detection is deactivated or the laundry room is not yet installed you will be automatically assigned to our test laundry room. You can change your laundry room through the main menu on “My laundry rooms”at any time.

Via website/PC

Please click on our website on “Register” and fill in all necessary information. You will receive a verification code via email which you have to enter in the app. Since the settlement of the washing and drying cycles is cashless you have to enter your desired payment method (SEPA or credit card) once. Please make sure that GPS is activated at your PC / device (in most browsers you are asked if the website is allowed to use your current location – please click “yes”) so that a correct localisation is possible. If the location detection is deactivated or the laundry room is not yet installed you will be automatically assigned to our test laundry room. You can change your laundry room through the main menu on “My laundry rooms” at any time.

After the registration your desired payment method will be verified. There are two different processes:

  • SEPA: After entering and submitting your account data, the verification phase starts and your chosen payment method is marked “pending”. With the first debit of your washing or drying transaction on your bank account WeWash adds a six-digit verification code in the payment reference. Please enter this code in the app at “My profile” -> “Payment method” after clicking the button “Verify”. Afterwards your payment method is verified and a green check appears behind your payment method.
  • Credit card: After entering and submitting your credit card data WeWash blocks an amount of 1 Euro for the validation of your credit card details. Within a period of 7 to 30 days the amount will be released.

Via (landline) phone

Please call us on 0800 93 92 742. Our service team guides you through the registration process. Since the settlement is cashless, please have your payment data for your desired payment method (SEPA or credit card) available. Our service operators will assign you to the right laundry room and verify your choosen payment method.

And now: Happy Washing!

If you did not receive a verification code within a couple of minutes, please check your junk mails. If you can not find an email there, please make sure that you have entered the right email address. Please click on “Send code again”. If you still not receive a verification code, please contact our support via support@we-wash.com.

Please check first if your GPS is activated. That can be checked in the settings of your smartphone or browser settings. Make sure that the laundry room, you want to access, is already installed and accessable. Especially, in initial installations it is possible that the transition lasts 1-2 days. Your property management will inform you if the laundry room is available.

In case you have further problems finding the laundry room, please contact us via support@we-wash.com.

Please make sure, that you enter all letters as capital letters and without blanks in the IBAN / BIC. When entering 34-digits it is easy to make a spelling error. Please check your entry again.

In case you have further problems entering the payment method, please contact us via support@we-wash.com.