Log into the WeWash App. Click on “Profile” and choose “Payment Methods”. Make sure that you have selected “Automatic”. Then click on “+ Add Payment Method” and choose “Credit Card”. In order to verify your credit card, you will be charged a one-off payment of €1, which is then credited back to your card within no more than 24 hours. After accepting the terms and conditions of the credit card verification, you will automatically be forwarded to the website of your credit card provider. There you will be asked enter your 2-factor authentication. Please enter the requested data and confirm them by clicking the button. Your payment method is now stored. WeWash never saves your payment data. This is stored with our accredited payment service provider that is subject to the regulations of the European banking regulator for the security of internet payments, and monitored and inspected by the Central Bank of the Netherlands DNB.
Log into the WeWash App.Click on “Profile” and choose “Payment Methods”. Make sure that you have selected “Automatic”. Then click on “+ Add Payment Method” and choose “Direct Debit”. Enter the IBAN and the name of the account holder, confirm that you accept the SEPA terms and conditions of use and click on “Add Payment Method”.
After you have entered this and clicked on “Add Payment Method”, the verification phase begins. In this phase, you should wash or dry at least once with your new payment method, so that we can store a six-digit verification code in the intended use together with the associated booking in your account. Please note: The processing time for SEPA transactions can take up to 3 working days with banks. The code is an individual combination of figures and capital letters and is presented in the following form: WeWash code: WSSP8Y
In order to view the code in full, please go to the detailed view of your bank statement, so that the full purpose for use can be shown.
To enter the verification code, please go to “Profile”, “Payment Methods”, select your “Direct debit”-payment method where it says “UNVERIFIED” and then select “Verify”. Enter the code in the “Verification code”-field and click on “Verify”. Your payment method is then verified, and you can wash and dry without restrictions. As an alternative, you could click on the respective info-card, which you’ll find in the upper area of the app home screen. This info-card asks you to verify your payment method. Click on “Verify”, enter the code in the field “Verification Code” and click on “Verify”. Please note, that SEPA is only available for payments in the currency “Euro”.
With checkout you have various different payment methods available. If you choose this, you will have to pay your invoices manually. Once your washing or drying cycle is completed, an info card on the home screen will show your outstanding invoice amount. You can access the invoice summary by clicking on “Pay Now”. You will then see your outstanding invoice in detail. Click on “Pay Now” once more. You can now choose between various digital and cashless payment methods. You can only start a new washing or drying cycle once you have paid your invoice.