To use our service, you need to register with WeWash once. There are two options to do so:
Via the WeWash app
Download the WeWash app in the applicable app store. As soon as the app has been successfully downloaded, please click on “Register” and then fill in all the necessary information. You will receive an activation code via email which you then need to enter in the app. However, for security reasons, this code is only valid for 24 hours. Because billing for the wash cycles is cashless, you need to enter and verify your preferred payment method (SEPA or credit card) once. Then, choose the laundry room. For this purpose, please ensure that your terminal device’s GPS is turned on so that correct locating can take place. In case the GPS is deactivated or the laundry room in your building hasn’t yet been installed, you will automatically be assigned our test simulator. You can change the laundry room at any time by going to the main menu under “My laundry rooms”.
On our website, click on “Register now” and then fill in all necessary information. You will receive an activation code via email which you then need to enter in the app. However, this code is only valid for 24 hours for security reasons. Because billing for the wash cycles is cashless, you need to enter and verify your preferred payment method (SEPA or credit card) once. Then you select your laundry room. For this purpose, ensure that your PC/terminal device’s location detection is turned on (most browsers ask you if the site you’re on is allowed to use your current location – please click on “Yes” here) so that a correct location can take place. In case the location detection is deactivated or the laundry room in your building has not yet been installed, you will automatically be assigned our test simulator. You can change the laundry room at any time by going to the main menu under “My Laundry Rooms”.
And now: Happy Washing!
Log in to the WeWash app. Click on “My Profile” in the menu, select “Payment Method Overview” and select “Credit Card”. In order to verify your credit card, a one-off payment of €1 will be charged, which is then credited back to your card within 24 hours at most.
After accepting the terms and conditions of the credit card verification, an information window is displayed. Click on the words “Click here” and you will be automatically transferred to our payment service provider Mollie, where you can enter your credit card details. Enter your data and click on “Pay €1.00”. Then, depending on your credit provider, you will be requested to enter your 2-factor authentication. Please enter the requested data and click on “Confirm”. Your payment method has now been stored. WeWash never saves your payment data. This is stored with our accredited payment service provider that is subject to the guidelines of the European banking regulator for the security of internet payments and monitored and inspected by the Central Bank of the Netherlands DNB.
Log in to the WeWash app. Click on “My Profile” in the menu, select “Payment Method Overview” and select “Direct Debit”. Enter the IBAN and the name of the account holder and confirm that you accept the SEPA terms and conditions of use.
After you have entered this and clicked “Submit”, the verification phase begins. In this phase, you should wash or dry at least once, so that we can store a six-digit verification code in the intended use together with the associated booking in your account. Please note: The processing time for SEPA transactions can take up to 3 working days with banks. The code is an individual combination of figures and capital letters and is presented in the following form: WeWash code: WSSP8Y
In order to view the code in full, please go to the detailed view for the booking, so that the full purpose for use can be shown.
In order to enter the code, go to “My Profile” in the app and then to “Payment Method Overview”. Then click on the payment method in order to open the payment method details and then click on “Verify”. Your payment method is then verified and you can wash and dry without restrictions.
On 14 September 2019, the Payment Service Directive 2 entered into force. This specifies the mandatory introduction of the 2-factor authentication process for online payments. Therefore, you require an additional identification characteristic (e.g. pin) to use your credit card for online transactions. This applies to all online traders in the EU. If you have not yet activated your 2-factor authentication, please contact the bank that issued your card. They will help you with the set-up process.
The second identification characteristic for the 2-factor authentication is dependent on your bank/your credit institution. Please contact the institution that issued your card. They will help you with the set-up process and have information on the relevant characteristic.
If you don’t receive a code via email in the next few minutes, please check your spam folder. If you don’t find the email there either, please check that you have entered your email address correctly. Click on “Resend Code”. If you still don’t receive an activation code, please contact Customer Services at firstname.lastname@example.org.
Please check first of all that your GPS is switched on. You can check this in the settings of your smartphone and/or your browser settings. Moreover, make sure that the laundry room that you want to access is already installed and accessible. In the case of new installations, the transition period can take between 1–2 days. Your property management will let you know when your laundry room is available again.
If you still have problems locating your laundry room, please contact us at email@example.com.
Please make sure that you haven’t entered any spaces in the IBAN. In the case of 34-digit number sequences, it is also possible that you might have mistyped the number. Please check your entry once again.
Should you continue to have problems entering your payment method, please contact us at firstname.lastname@example.org.